Service Requests

Introduction

This section details the activities the retail user can perform in Service Requests.

Navigation

The following is the navigation for this option:

  • Click Service Requests below the General Services link in the Retail User screen.

  • The Service Requests screen is displayed.

Functions

The table below lists the functions of the retail user in Service Requests:

 

To

See Topic

  • Create new requests based on request type

New Request

  • Invoke a search query

  • Retrieve records based on the search criteria

  • View request details

Query  on Request

  • View requests pending for approval

Approve Requests