Request Cheque Image

Introduction

This functionality lets the retail customer to request for the image for his cheque leaves. The retail customer can request for a single cheque image or for multiple cheque images. This is an offline request and thus goes to Relationship Manger of the bank for processing. The retail customer has to choose either photocopy or fax option as a means of receiving the cheque image. If photocopy is chosen, details like address for correspondence, city, postal code, state and country must be mentioned, else if, fax is chosen, the fax number is mandatory.

Navigation

  •  Login as retail customer and click on Operative Accounts link under Balance & Transaction Information link.

  •  Select View or Stop Issued Cheques option from More Actions drop-down.

  • The Search Criteria screen appears, provide the information appropriately and click Search.

  • The Cheque Book List screen is displayed, click Cheque Book link.

  • The Cheque List screen is displayed. Select the cheque leaf with the status as paid and click  Request Cheque Image.

  • The Request Cheque Image screen is displayed.

OR

  • Click Operative Accounts – Cheque Image Request link in New Requests screen.

  • The Request Cheque Image screen is displayed.

What you can do

The table below provides a brief description of the data that should be entered on the screen and the functions you can perform:

Field

Description

Account

Select the account number from the drop-down list.

Note:

If the retail customer navigates through Operative Accounts section, the account number would be pre-populated and noneditable.

Cheque Number

Specify the cheque leaf number.

Note:

If the retail customer navigates through Operative Accounts section, the cheque number would be pre-populated and noneditable.

Send Cheque Image by

Select the means for receiving the cheque image.

Valid Values:

Photocopy

Fax

Communication Details

Address for Correspondence

Specify the address details.

Note:

This is mandatory if Photocopy option is selected.

City

Specify the city name.

Note:

This is mandatory if Photocopy option is selected.

Postal Code

Specify the postal code number.

Note:

This is mandatory if Photocopy option is selected.

State

Specify the state name. Look Up can be used to select the state.

Note:

This is mandatory if Photocopy option is selected.

Country

Specify the country name.

Note:

This is mandatory if Photocopy option is selected.

Fax Number

Specify the fax number.

Note:

This is mandatory if Fax option is selected.

 

Click

To

Submit to Relationship Manager

Submit the cheque image request form to relationship manager for processing.

Note:

Clicking on Submit to Relationship Manager takes the users to a screen where the above entered details are shown for confirmation and also the user is prompted to enter the authorization details. The authorization details are prompted only if the service request is authorization enabled.

Back

Return to the previous screen.