Trouble logging in

  1. If you have forgotten your Internet Banking User ID or you have not yet received your User ID, you can call our Customer Care Centers to get it. All you need to do is pick up the phone,dial the Customer Care Center number , authenticate yourself and our customer care center representative will give you your User ID over the phone.


  2. In case you have forgotten your Password.

    To get your password, please fill up the Online Form. We will authenticate you on the basis of the details submitted.
    You may also dial the Customer Care Center number authenticate yourself and request for generation of new passwords.
    The new passwords will be generated at the end of the same day of the request and couriered to your address as available with the Bank.


  3. If your User ID has been disabled (for having entered login information incorrectly for 5 times in succession) or your User ID is expired

    Call our Customer Care Center to re-enable your User ID or send a signed request to:

    NewGen Internet Banking,
    NewGen Bank Ltd.
    Parade House, 3rd Floor,
    M.G.Road
    Bangalore 560 010

For any clarifications, you can Contact us at our Customer Care Centre or write to customer.care@NewGenbank.com.